Swoop Mobile Legal
The Swoop Mobile Support team are available 9AM – 7PM on Weekdays, and 10AM – 5PM on Weekends. (AEST)
Mobile delivered differently
Critical Information Summaries
Customers may activate their updated SIM before 1st October to avoid the fee and claim a discounted plan. See CIS below:
| Document Name | Date Updated |
|---|---|
| Swoop Mobile Plans CIS | 21/04/26 |
Current Promotions
| Document name | Promotion end date |
|---|---|
| MOBILE T&C’s | 30/09/26 |
Policies and Agreements
| Document Name | Date Updated |
|---|---|
| Swoop Mobile Fair Use Policy | 01/07/23 |
| Swoop Mobile Standard Form of Agreement | 28/04/26 |
| Swoop Mobile Direct Debit Service Agreement | 01/07/23 |
| Additional Charges | 01/07/23 |
| Complaints Policy | 01/07/23 |
| Authorised Representative Form | 01/07/23 |
| Payment Assistance Policy | 01/07/24 |
| SMS Sender ID Register | 15/01/26 |