Home Internet

For easy reference, we’ve put all our home internet agreements, policies, processes and contract information in one place.


Use and agreements

Advocacy and representatives

Finance and complaints

Critical Information Summaries

Critical Information Summaries include specific policies and pricing for our services and products.

Our critical information summary includes information for our current products & services, as well as historical information dating back to 1 September 2012.

Key fact sheets


Telecommunications Consumer Protections (TCP) Code

Our services are provided with our commitment to compliance with the Telecommunications Consumer Protections (TCP) Code, which is a comprehensive code of practice for the telecommunications industry. Consumers rights are protected by a set of rules that cover the obligations of retail telecommunications service providers in relation to billing, contracts, advertisements complaint resolution, and more. Further information.

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