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Moving Home? Let us do your heavy lifting

Moving home can be quite a daunting and stressful time, but the team at Swoop Broadband are here to make the process as smooth as possible for you. Let us do the heavy lifting and get you connected in your new home.

The first step of the process is to work out what type of connection will be available at your new address. To find out what is available, simply check the coverage in your new area, or contact us on 1300 66 55 75 and one of our friendly staff will help you in getting connected at your new home.

Ready to make the move to Swoop Broadband?

Heard all the buzz about better internet in country and regional Australia and want to get connected? Call our local support team and we will talk you through your options. We will require some information during the call, including:

  • your new home/service address
  • what service you are interested in connecting – fixed wireless, OptiComm or NBN
  • your preferred connection date – to make sure we have your services ready and installed for you

Already with Swoop Broadband?

Can’t get enough of us? When you’re ready to arrange to have your services moved to your new home you can contact us with the following information:

  • your current account number
  • your new home/service address, including postal code
  • preferred disconnection and connection dates

When should I give notice that I am relocating?

We recommend notifying our team when you know the date you will be moving into your new address. This will ensure that we get you connected as close to your preferred connection date as possible. It is also important to remember that our technicians may need access to your new address to be able to complete the installation.

We will process a cancellation of your old Swoop service the same day as the activation of the new one unless cross over is specifically requested.

Do I need to start a new plan if I move?

As long as the same type of plan is available at your new address, you may keep your current plan. In some areas, the technology used to deliver your current service may not be available and therefore the plan will need to change. The easiest way to see what’s available is to check your new address on our website or by calling us. The Swoop support team will be able to help you choose the best plan to suit your needs.

If you have any further questions, don’t hesitate to give our local team a call on 1300 66 55 75.

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