Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
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Incident Details
#62801: Unplanned Outage | Broadband | QLD Merrimac
Started:
18/08/2026 10:45am
Estimated Resolution:
18/08/2026 9:00pm
Type:
unscheduled
Posted: 2026-08-18 11:21:41
We wish to advise that there is currently an unplanned outage for Broadband services in the suburb of Merrimac and its surrounds.
We tentatively expect service restoration by 12:00 PM AEST 18/08/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience that this may cause.
We tentatively expect service restoration by 12:00 PM AEST 18/08/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologise for any inconvenience that this may cause.
Posted: 2026-08-18 11:53:29
We wish to advise that the unplanned outage for Broadband services in the suburb of Merrimac and its surrounds still ongoing. We are actively working to resolve the issue
We tentatively expect service restoration by 02:00 PM AEST 18/08/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologies for any inconvenience that this may cause.
We tentatively expect service restoration by 02:00 PM AEST 18/08/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologies for any inconvenience that this may cause.
Posted: 2026-08-18 13:08:02
Swoop teams are continuing to work diligently to resolve the unexpected broadband service outage affecting in the suburb of Merrimac and its surrounds.
At this stage, we tentatively expect services to be restored by 3:00 PM AEST on 18/08/2026; however, this timeframe remains subject to change. We will continue to provide updates as more information becomes available. You can also find the latest updates on our Network Status page.
We apologies for any inconvenience this outage may cause and appreciate your patience and understanding.
At this stage, we tentatively expect services to be restored by 3:00 PM AEST on 18/08/2026; however, this timeframe remains subject to change. We will continue to provide updates as more information becomes available. You can also find the latest updates on our Network Status page.
We apologies for any inconvenience this outage may cause and appreciate your patience and understanding.
Posted: 2026-08-18 14:54:42
We wish to advise that the unplanned outage for Broadband services in the suburb of Merrimac and its surrounds still ongoing. Out teams are actively working to resolve the issue.
We tentatively expect service restoration by 05:00 PM AEST 18/08/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologies for any inconvenience that this may cause.
We tentatively expect service restoration by 05:00 PM AEST 18/08/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologies for any inconvenience that this may cause.
Posted: 2026-08-18 16:45:40
We wish to advise that the unplanned outage for Broadband services in the suburb of Merrimac and its surrounds still ongoing. Our teams are actively working to resolve the issue.
We tentatively expect service restoration by 07:00 PM AEST 18/08/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologies for any inconvenience that this may cause.
We tentatively expect service restoration by 07:00 PM AEST 18/08/2026, though this timeframe remains subject to change. We will keep you updated as further information becomes available. You can also find the latest updates on our Network Status page.
We apologies for any inconvenience that this may cause.
Posted: 2026-08-18 18:48:00
We wish to advise that the unplanned outage affecting Broadband services in Merrimac and its surrounding areas is still ongoing.
Our teams are continuing to work urgently with field technicians to resolve and restore services as soon as possible.
We tentatively expect service restoration by 21:00 PM AEST, 18/08/2026, though this timeframe remains subject to change. We will continue to provide updates as further information becomes available.
You can also find the latest updates on our Network Status page.
We apologise for any inconvenience this outage may cause and appreciate your patience while our teams work to restore services.
Our teams are continuing to work urgently with field technicians to resolve and restore services as soon as possible.
We tentatively expect service restoration by 21:00 PM AEST, 18/08/2026, though this timeframe remains subject to change. We will continue to provide updates as further information becomes available.
You can also find the latest updates on our Network Status page.
We apologise for any inconvenience this outage may cause and appreciate your patience while our teams work to restore services.
For information around resolved incidents, please view historic outages