1. Setting up
You will need to locate your NBN connection point, which is a white box that is mounted on a wall somewhere inside your home. This is the point where you will need to plug your new modem in and will look like the illustration below.
2. Locate the nbn® connection box
You will need to plug your modem into your nbn connection box to connect your internet service.
First, ensure that the included power cable from the nbn connection box is plugged in and secure. Plug the other end of the power cable into a power wall outlet in your home and switch the powerpoint on.
After a few minutes, you should notice the POWER, STATUS and ODU lights on the front of the box turn solid green. You should also then have at least one SIGNAL STRENGTH light on (this will usually be flashing).
If the STATUS or ODU lights on nbn connection box remain red or are off, please contact our support team on 1300 566 673 for further troubleshooting.
Now, take your modem’s power supply cable and use it to connect your modem’s power port to an electrical outlet. Switch the powerpoint on. Take the included yellow ethernet cable that came with your modem and plug one end into the yellow port marked UNI-D 1 on the back of the nbn connection box.
Plug the other end of this yellow ethernet cable into the blue WAN port on the back of your modem.
If you run into any issues with your supplied Swoop modem, please call us on 1300 66 55 75 for assistance.
3. Configure the modem
Your BYO modem will need to be configured with your new Swoop nbn details to work.
- First, ensure the supplied yellow Ethernet cable with your modem (this is usually yellow, blue, grey or white) is plugged from yellow UNI-D1 port on your nbn connection box, into the WAN port on your modem. This WAN port may also be labelled as INTERNET, LAN/WAN or FIBRE depending on the make and model of your modem.
- You will now need to connect your BYO modem to the device. You’ll need a computer, laptop, tablet or smartphone that is connected to your BYO modem via Ethernet or Wi-Fi.
- Once you have connected your device to your BYO modem, open the web browser on your connected device and type in your modem’s default gateway/admin IP address in the address bar. This will be printed on the bottom or back of your modem depending on the make and model. Some of the most common addresses are 192.168.1.1, 192.168.20.1, 10.1.1.1 and 10.0.0.138. The IP gateway address for your modem will typically be printed on the bottom or back of your device.
- Once you have accessed the gateway of your modem, you may see a login page. If there’s a username or login field, the default username will almost always be admin (it may even already be filled in). The default password is typically admin or password.
If you can’t log in with these settings, please check the manufacturer’s website for your BYO modem’s default login settings. If your BYO modem is secondhand or you have used it previously, it may have custom login details set. If you need to, you can factory reset the modem to return it to the default settings.
- From here, it gets a little tricky to offer general advice for all BYO modems. The layout of modem settings pages can vary greatly for each different device depending on the make and model. If you get stuck or it is not clear where you should change your internet settings, you need to check the manufacturer’s website for support information. Ideally, your modemwill have a Setup Wizard or Quick Setup section that will run automatically the first time you log in to the settings, or there’ll be a fairly obvious button to launch it.
- The Setup Wizard or Internet Settings section should run you through entering the required connection settings, step by step. The most important settings are the following:
Encapsulation or Connection Type – MUST BE SET TO PPPOE
Connection Mode/Access Type/Service Type – MUST BE SET TO VDSL
This will then allow you to enter your username (sometimes called Login) and password which are supplied in your Moose Mobile welcome email, titled “Welcome to Moose NBN!”. They will be in the following format:
Username: [ACCOUNT NUMBER]@moosemobile.com.au
Password: moose[YEAR OF BIRTH]
- After completing the Setup Wizard or Internet Settings section and saving your settings, give the modemsome time. Some modems reboot automatically after every new configuration, while others simply need a few minutes to apply the settings.
Take a look at the lights on your modem. Most should now be green, blue, purple or another “positive” colour. Many modems have lights that flash to indicate connection activity, so you shouldn’t be concerned if any lights are flashing unless the manufacturer’s support information specifically advises that flashing lights indicate a problem.
- Hop on one of your computers or Wi-Fi devices and try to visit a website. If it works, your Swoop nbn internet is up and running. If you have issues connecting, please contact us on 1300 66 55 75 for further troubleshooting.
