Home phone calls through the internet

Voice over Internet Protocol (VoIP) is a technology that allows you to make and receive phone calls over your Swoop Broadband connection. You’ll save money on your phone bills!

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Features of our VoIP plans include*


Receive voicemail to your phone, or emailed to you if you’re on the go.

Call waiting

Alerts you of a second caller.

Call forwarding

Transfer incoming calls to a number of your choice.

Caller ID

Shows the number calling.

No flagfall

Receive voicemail to your phone, or emailed to you if you’re on the go.

Unlisted number

Choose not to have your phone number listed in public phone directories when you sign up (eg White Pages).

What our VoIP customers say

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About Swoop VoIP

What is VoIP?

Voice over Internet Protocol, or VoIP, lets you make phone calls through the internet, rather than through a regular landline or a mobile. It’s an awesome cost effective alternative to old-school landline connections, but it’s not for everyone.

VoIP services require power and broadband services to work. Sometimes power and broadband services can be interrupted by things outside our control, like storms that cause power outages. So if you or someone in your home is living with a life-threatening condition, VoIP is not a good choice for you.

Does Swoop offer priority assistance?

No. Telstra are the only provider that can offer priority assistance.

How can I connect?

Step 1: Click ‘Check my address’.
Enter your address to see if you are on the Swoop VoIP network, then choose your desired plan.

Step 2: Get connected!
Once we switch you online, you’re ready! Plug your Swoop router/modem into the data point (or set up your existing router) and enjoy life in the fast lane!

Installation step (If required).
Some locations require a technician to come and finalise the connection before we can switch you on. If this is the case, we will book a time slot that works for you. Once the work is complete, you’ll be ready to go!

Explain medical priority assistance?

Medical priority assistance, sometimes called priority assistance, is a service for people who are living with a life-threatening condition. It means you get priority repairs in the event of a phone/voice service fault. Swoop does not offer medical priority assistance for their customers as part of their service.

VoIP waivers and additional information

We provide an informed consent form when you sign up for VoIP so you are fully informed of the limitations of VoIP and can decide if it’s an appropriate service for your needs. We’ll also ask you to sign a Customer Service Guarantee (CSG) Wavier Form. The CSG sets out standard service guarantees and compensation amounts for telephone services. VoIP services are more vulnerable to outages and we tell you upfront that we cannot promise that VoIP services can meet the obligations set forth in the CSG. You are not obligated to waive your rights under the CSG, but if you do not agree, we may not be able to offer you a VoIP service.

Set up costs
  • $0 installations
  • $50 fee to port number

Got questions?

Chat to our locally-based support team!

Contact us