Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 66 55 75.
Incident Details
#35090: Network Performance Advisory | VIC Moe South, Tanjil South, Erica and Rawson
Started:
05/01/2026 9:00am
Estimated Resolution:
No ETR
Type:
unscheduled
Posted: 2026-01-05 17:40:46
This Network Performance Advisory (NPA) has been issued due to a degradation issue impacting one or more services. Swoop is undertaking proactive optimisation activities to resolve the issue.
You may currently experience reduced performance or intermittent connectivity due to a network issue. Our engineers are actively working to resolve this as a priority. Updates will be shared on this page as more information becomes available.
Thank you for your understanding.
You may currently experience reduced performance or intermittent connectivity due to a network issue. Our engineers are actively working to resolve this as a priority. Updates will be shared on this page as more information becomes available.
Thank you for your understanding.
Posted: 2026-01-07 15:05:44
Network performance has improved since the initial advisory. You may still notice speeds lower than those included in your plan. Our team continues to work on further improvements to restore normal service levels. We will provide another update as soon as more progress is made.
Thank you for your patience and understanding.
Thank you for your patience and understanding.