Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 66 55 75.
Incident Details
#29223: Unplanned Outage | Fixed Wireless | SA Gemmell Hill
Started:
22/11/2025 9:00pm
Estimated Resolution:
No ETR
Type:
unscheduled
Posted: 2025-11-22 21:10:58
We wish to advise that there is currently an unplanned outage for fixed wireless services in the suburb of Gemmell Hill and its surrounds.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologise for any inconvenience that this may cause
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologise for any inconvenience that this may cause
Posted: 2025-11-22 22:18:51
We wish to inform you that the outage is still ongoing and the estimated time for restoration [ETR] for this outage has now been updated to: 10:00 AM AEDT 24/11/2025,subject to change
We are closely monitoring the situation and will provide updates as progress is made. We apologize for any inconvenience this may cause.
We are closely monitoring the situation and will provide updates as progress is made. We apologize for any inconvenience this may cause.
Posted: 2025-11-24 10:13:02
We wish to inform you that the outage is still ongoing and the estimated time for restoration [ETR] for this outage has now been updated to: 05:00 PM ACDT 24/11/2025, subject to change.
We are closely monitoring the situation and will provide updates as progress is made. We apologize for any inconvenience this may cause.
We are closely monitoring the situation and will provide updates as progress is made. We apologize for any inconvenience this may cause.
Posted: 2025-11-25 15:17:09
Please be advised that a Swoop technician attended the site and restored most of the service. However, full restoration was not possible due to damage to the site equipment. We are currently in the process of arranging replacement hardware. The estimated time for restoration [ETR] for this outage has now been updated to: 03:00 PM AEDT 26/11/2025, subject to change.
We will continue to monitor the situation closely and provide updates as further information becomes available. We sincerely apologize for the inconvenience and appreciate your continued patience and understanding.
We will continue to monitor the situation closely and provide updates as further information becomes available. We sincerely apologize for the inconvenience and appreciate your continued patience and understanding.
Posted: 2025-11-26 16:24:21
We wish to advise that a Swoop technician has attended the site and has partially restored the unplanned outage affecting Fixed Wireless services in the suburb of Gemmell Hill and surrounding areas.
The estimated time for full restoration is 5:00 PM AEDT on 27/11/2026, subject to change. We will continue to provide updates as more information becomes available. All updates will also be available on our Network Status page.
We apologise for any inconvenience this may cause.
The estimated time for full restoration is 5:00 PM AEDT on 27/11/2026, subject to change. We will continue to provide updates as more information becomes available. All updates will also be available on our Network Status page.
We apologise for any inconvenience this may cause.
Posted: 2025-11-27 14:14:08
We wish to advise that a Swoop technician has attended the site and has partially restored the unplanned outage affecting Fixed Wireless services in the suburb of Gemmell Hill and surrounding areas.
The estimated time for full restoration is 5:00 PM AEDT on 28/11/2026, subject to change. We will continue to provide updates as more information becomes available. All updates will also be available on our Network Status page.
We apologise for any inconvenience this may cause.
The estimated time for full restoration is 5:00 PM AEDT on 28/11/2026, subject to change. We will continue to provide updates as more information becomes available. All updates will also be available on our Network Status page.
We apologise for any inconvenience this may cause.