Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 66 55 75.
Incident Details
#14633: Unplannd Outage | BroadBand | WA Katanning
Started:
20/07/2025 11:00am
Estimated Resolution:
20/07/2025 4:45am
Type:
unscheduled
Posted: 2025-07-20 11:52:44
We wish to advise that there is currently an unplanned outage for NBN services in the suburb of Katanning and its surrounds.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologise for any inconvenience that this may cause.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologise for any inconvenience that this may cause.
Posted: 2025-07-20 14:51:22
Please be advised that we have escalated this issue to our upstream carrier, and they are currently investigating.
At this stage, there is still no ETR. We will provide additional updates as soon as possible when further information comes to hand.
Our apologies for any inconvenience.
At this stage, there is still no ETR. We will provide additional updates as soon as possible when further information comes to hand.
Our apologies for any inconvenience.
Posted: 2025-07-20 16:21:12
Please be advised that our upstream carrier technician is currently enroute to the site for further investigation.
ETA for the technician to reach the site is 90mins. We will provide additional updates as soon as possible when further information comes to hand.
Our apologies for any inconvenience.
ETA for the technician to reach the site is 90mins. We will provide additional updates as soon as possible when further information comes to hand.
Our apologies for any inconvenience.
Posted: 2025-07-20 17:03:10
We wish to advise that this outage has now been listed as resolved.
Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact our friendly help desk.
Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact our friendly help desk.