Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
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Incident Details
#13366: Unplanned Outage | Fixed Wireless | WA Ambergate and Ruabon
Started:
20/06/2025 4:00am
Estimated Resolution:
No ETR
Type:
unscheduled
Posted: 2025-06-20 05:09:58
We wish to advise that there is currently an unplanned outage for Fixed Wireless services in the suburbs of Ambergate and Ruabon.
Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand.
Again, our apologies for any inconvenience and this notification will be updated to our network status page.
Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand.
Again, our apologies for any inconvenience and this notification will be updated to our network status page.
Posted: 2025-06-21 00:07:50
We wish to advise that the outage is still ongoing and there is no confirmed Estimated Time of Restoration (ETR) at this moment. We are closely monitoring the situation, will continue to provide timely updates.
Our apologies for any inconvenience
Our apologies for any inconvenience
Posted: 2025-06-23 06:44:58
We wish to advise that the outage is still ongoing and there is no confirmed Estimated Time of Restoration (ETR) at this moment. We are closely monitoring the situation, will continue to provide timely updates.
Our apologies for any inconvenience
Our apologies for any inconvenience
Posted: 2025-06-24 07:45:13
We wish to provide an update regarding the ongoing outage. The root cause has been identified, and a site visit is required to complete the necessary restoration work. A visit to the site is scheduled for tomorrow.
We will continue to monitor the situation closely and provide further updates as they become available. We apologize for the inconvenience and appreciate your continued patience.
We will continue to monitor the situation closely and provide further updates as they become available. We apologize for the inconvenience and appreciate your continued patience.
Posted: 2025-06-26 15:10:32
Please be advised that a Swoop technician attended the site, however service restoration was not possible due to damage to the site equipment. We are in the process of arranging replacement hardware. The estimated time for restoration (ETR) remains unconfirmed.
We will continue to monitor the situation closely and provide updates as further information becomes available. We sincerely apologize for the inconvenience and appreciate your continued patience and understanding.
We will continue to monitor the situation closely and provide updates as further information becomes available. We sincerely apologize for the inconvenience and appreciate your continued patience and understanding.
Posted: 2025-06-30 15:50:20
We wish to advise that we are actively coordinating internally to arrange the replacement equipment necessary for site restoration. At this time, the Estimated Time of Restoration (ETR) remains unconfirmed.
We will provide updates as soon as new information becomes available. Thank you for your patience and understanding.
We will provide updates as soon as new information becomes available. Thank you for your patience and understanding.