Here at Swoop, servicing Australian households with high-quality, fast internet is our passion. For more than 25 years, we’ve been at the forefront of telecommunication technology, making it easier for people across Australia to connect and stay in touch online. As local tech experts, we understand that fast internet is no longer a luxury, but a necessity. That’s why we’re proud to use our own internet service, and prioritise high-quality delivery to our thousands of customers.

No overcrowding.

Unfortunately, many internet providers are too concerned with achieving cost-savings for their business. One way that they do this is overcrowding too many people on their internet capacity. This influx of users can easily overload internet networks, leading to slow connection speeds, and intermittent outage.

At Swoop, you never have to worry about slow internet and buffering delays. We alway place the customer experience first and never overcrowd our networks.

Local content caches.

Just like you, we think there is nothing more relaxing than bingeing on our favourite TV shows or playing the latest online games with our friends.

Through our partnerships with faster, locally-based servers, you get uninterrupted access to some of Australia’s top entertainment services, including Netflix, Google, and YouTube.

Top tier speeds.

Working closely with the nbn™, we offer you the fastest internet speeds at your disposal. This is different to many other providers, who are unable to order the highest speeds for your service. In fact, you won’t even see it as an option on their websites! At Swoop, we know that speed is the name of the game, and pride ourselves on offering faster internet speeds.

Local customer service, No overseas call centres.

Skip the overseas call centres and enjoy the convenience of speaking to locally-based technicians and support staff who can help straight away. As a proudly Australian company, our friendly and experienced team are locals just like you!

2 simple steps to connect!

Step 1: Click ‘Check my address’.
Enter your address to see if you can connect to the nbn™. Choose a plan based on your technology type.

Step 2: Get connected!
If your nbn™ is already connected, it will be a simple matter of our Aussie customer service team provisioning your connection. The time required depends on your service type; it can be done within a few hours for FTTP households! Plug your new Swoop Broadband router into the data point (or set up your existing router) and enjoy life in the fast lane!

Installation step (If Required).
Some locations require an nbn™ technician to come and finalise the connection before we can switch you on. If this is the case, you’ll book a time slot that works for you. Once the work is complete, you’ll be ready to go!

If your nbn™ is already connected to your home/service address there is no cost for installation.

nbn™ new development charge may apply in areas not already serviced by NBN CO. Swoop Broadband may be required to connect services onto the nbn network if you’re in a new development and not already connected to the nbn™ network. NBN CO may charge $300 to connect your premises to the nbn™ network. If applicable, we will bill that charge to you.

If there is an nbn™ outage across Melbourne, we keep our Network Status page up to date with active incidents, upcoming maintenance and resolved incidents. This page can be found here: https://www.swoop.com.au/network-status/

If you’re looking for the best nbn™ connection in Melbourne, choose Swoop for local, top-tier home internet. Our Melbourne plans are of great value and our customer service is the highest quality, as we genuinely care about you.

In addition, Swoop delivers customers unmatched latency, reliability, and connectivity, thanks to our global transit network.