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International Roaming

Zone 1 Roaming information

  • Swoop Mobile’s $15 Roaming Packs provide you with unlimited standard talk & SMS and 1GB of data for 24 hours to use while travelling overseas.
  • It’s $15 for 24 hours or until 1GB of data is used (whichever comes first). If active, a pack will automatically start when you use your service overseas in a Zone 1 destination. Zone 2 roaming rates apply in all other destinations.
  • If you exceed 1GB of data or 24 hours passes and you continue to roam in an eligible destination, another $15 pack will automatically apply and the 24-hour timer restarts. Any unused data will expire.
  • We will require a $200 prepayment that will act as a credit on your account before we can activate international roaming for you. Once you have returned to Australia you can opt to have any unused amount of this credit refunded to you 30 days after your arrival.

Need to receive a banking SMS while overseas?

Receiving an SMS is FREE with Swoop Mobile’s roaming service and you will not begin a roaming pack if you are simply receiving an SMS from your Australian bank to your number. You will only incur costs with roaming if you send an SMS, make or receive a call, or use mobile data.

Zone 1 Countries

See full list of countries

A

  • Albania
  • Argentina
  • Armenia
  • Austria
  • Azerbaijan

B

  • Bangladesh
  • Belarus
  • Belgium
  • Bosnia
  • Brazil
  • Bulgaria

C

  • Cambodia
  • Canada
  • Chile
  • China
  • Colombia
  • Croatia
  • Cyprus
  • Czech Republic

D

  • Denmark

E

  • Ecuador
  • Estonia

F

  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Polynesia

G

  • Georgia
  • German
  • Greece
  • Greenland
  • Guam
  • Guernsey

H

  • Hong Kong
  • Hungary
  • Herzegovina

I

  • Iceland
  • India
  • Indonesia
  • Ireland
  • Isle of Man
  • Israel
  • Italy

J

  • Japan
  • Jersey

K

  • Kazakhstan
  • South Korea
  • Kuwait
  • Kyrgyzstan

L

  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg

M

  • Macao
  • Macedonia
  • Malaysia
  • Malta
  • Mexico
  • Moldova
  • Montenegro
  • Myanmar

N

  • Nauru
  • Netherlands
  • New Zealand
  • Norway

P

  • Pakistan
  • Palestine
  • Panama
  • Papua New Guinea
  • Phillippines
  • Poland
  • Portugal
  • Puerto Rico

Q

  • Qatar

R

  • Romania
  • Russia

S

  • Western Samoa
  • San Marino
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • South Africa
  • Spain
  • Sri Lanka
  • Sweden
  • Switzerland

T

  • Taiwan
  • Tajikistan
  • Thailand
  • Timor
  • Tonga
  • Turkey

U

  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • US Virgin Islands

V

  • Vanuatu
  • Vatican City
  • Vietnam

Zone 2 Roaming Information

If you are travelling in a Zone 2 country you will be charged more expensive roaming rates for using texts, calls, and data overseas. Zone 2 includes any country that is not on the Zone 1 country list. Roaming packs will not be available in these countries.

We will require a $200 prepayment that will act as a credit on your account before we can activate international roaming for you. Once you have returned to Australia you can opt to have any unused amount of this credit refunded to you 30 days after your arrival.

Zone 2 Roaming RatesTypeCost (AUD)
Receiving an SMSSMSFree
SMS to an Australian of non Australian numberSMS$0.53 per SMS (160 characters)
To make a callOutbound voice call$1.59 per minute
To receive a callInbound voice call$1.59 per minute
To access voicemailVoicemail access$1.59 per minute
MMS to an Australian number (per message)MMS$0.80 + Data @ $0.01035/10KB
MMS to a non-Australian number (per message)MMS$0.80 + Data @ $0.01035/10KB
To receive MMS (SMS is free to receive)Data$0.01035/10KB
GPRS / 3G dataDate / 10KB$0.01035/10KB (~$1085 per GB)