Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 66 55 75.
Incident Details
#24523: Unplanned Outage | Broadband | NSW
Started:
21/10/2025 8:45am
Estimated Resolution:
21/10/2025 9:00am
Type:
unscheduled
Posted: 2025-10-21 09:39:54
We wish to advise that there is currently an unplanned outage for Broadband services in the suburb of New South Wales and its surrounds.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologize for any inconvenience that this may cause.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologize for any inconvenience that this may cause.
Posted: 2025-10-21 10:07:13
We wish to advise that the Swoop teams are working on the rectification process and the estimated time for restoration [ETR] for this outage has now been updated to: 12:00 PM AEDT 21/10/2025
This notification will be updated as further information comes to hand. Again, we apologize for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologize for the inconvenience.
Posted: 2025-10-21 10:08:24
We wish to advise that the Swoop teams are working on the rectification process and the estimated time for restoration [ETR] for this outage has now been updated to: 12:00 PM AEDT 21/10/2025
This notification will be updated as further information comes to hand. Again, we apologize for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologize for the inconvenience.
Posted: 2025-10-21 10:29:18
We wish to advise that the Swoop teams are working on the rectification process and the estimated time for restoration [ETR] for this outage has now been updated to: 12:00 PM AEDT 21/10/2025
This notification will be updated as further information comes to hand. Again, we apologize for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologize for the inconvenience.
Posted: 2025-10-21 10:29:58
We wish to advise that the Swoop teams are working on the rectification process and the estimated time for restoration [ETR] for this outage has now been updated to: 12:00 PM AEDT 21/10/2025
This notification will be updated as further information comes to hand. Again, we apologize for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologize for the inconvenience.