Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 66 55 75.
Incident Details
#19359: Unplanned Outage | Fixed Wireless | NSW Gregory Hills
Started:
05/09/2025 3:45pm
Estimated Resolution:
No ETR
Type:
unscheduled
Posted: 2025-09-05 15:55:57
Swoop wishes to advise that there is currently an unplanned outage for fixed wireless services in Gregory Hills and its surrounds.
Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand.
Our apologies for any inconvenience.
Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand.
Our apologies for any inconvenience.
Posted: 2025-09-07 09:47:23
We would like to inform you that the outage is still in progress, and there is no confirmed Estimated Time of Restoration (ETR) at this moment. We are closely monitoring the situation, will continue to provide timely updates.
Our apologies for any inconvenience
Our apologies for any inconvenience
Posted: 2025-09-09 03:04:27
Swoop wish to advise that there is currently an unplanned outage affecting fixed wireless services in Gregory Hills and surrounding areas is still ongoing.
Our field operations team attended the site to investigate and restore services. However, due to the complexity of the issue, the team was unable to complete the restoration during this visit. Please be assured that our technicians will return to the site to continue restoration efforts as a priority.
At this time, there is still no estimated time for restoration (ETR). We will continue to provide updates as further information becomes available.
We sincerely apologise for the inconvenience and thank you for your continued patience.
Our field operations team attended the site to investigate and restore services. However, due to the complexity of the issue, the team was unable to complete the restoration during this visit. Please be assured that our technicians will return to the site to continue restoration efforts as a priority.
At this time, there is still no estimated time for restoration (ETR). We will continue to provide updates as further information becomes available.
We sincerely apologise for the inconvenience and thank you for your continued patience.
Posted: 2025-09-10 10:11:39
Swoop wish to advise that there is currently an unplanned outage affecting fixed wireless services in Gregory Hills and surrounding areas is still ongoing.
Our field team attended the site to begin restoration however, due to the complexity of the issue, full-service recovery was not possible. Technicians will return promptly to continue resolution efforts as a priority.
At this time, there is still no estimated time for restoration (ETR). We will continue to provide updates as further information becomes available.
We sincerely apologise for the inconvenience and thank you for your continued patience.
Our field team attended the site to begin restoration however, due to the complexity of the issue, full-service recovery was not possible. Technicians will return promptly to continue resolution efforts as a priority.
At this time, there is still no estimated time for restoration (ETR). We will continue to provide updates as further information becomes available.
We sincerely apologise for the inconvenience and thank you for your continued patience.
Posted: 2025-09-12 16:40:36
We wish to advise that the previously reported outage has been resolved, and the service is currently online. However, the service may still experience intermittent dropouts.
Our team is actively monitoring the situation and working toward a permanent resolution.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologize for any inconvenience that this may cause.
Our team is actively monitoring the situation and working toward a permanent resolution.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologize for any inconvenience that this may cause.