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Network Status

Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.

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Incident Details

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#7141: Unplanned Outage | Fixed Wireless | SA, Kelly Hills
Started:
20/12/2024 2:30am
Estimated Resolution:
No ETR
Type:
unscheduled
Posted: 2024-12-20 04:12:44
Swoop wishes to advise that there is currently an unplanned outage for Fixed Wireless services in the suburbs of Kelly Hills, and their surrounds.

Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand.

Our apologies for any inconvenience.
Posted: 2024-12-20 11:34:55
Swoop wishes to advise this fault is being further investigated. Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand.
Posted: 2024-12-22 08:02:38
Swoop wishes to advise this outage is being further investigated and our field operations team has been engaged. Unfortunately, there is no estimated time for restoration [ETR]. We will provide an update as soon as new information becomes available.

Our apologies for any inconvenience.
Posted: 2024-12-27 04:44:56
Swoop wishes to advise this outage is being further investigated and our field operations team has been engaged. Unfortunately, there is no estimated time for restoration [ETR]. We will provide an update as soon as new information becomes available.

Our apologies for any inconvenience.
Posted: 2025-01-07 17:01:18
Swoop wishes to provide an update regarding the Fixed Wireless outage in Kelly Hills and surrounding areas. Our field operations team is working with field recourses towards a resolution.

At this stage, there is still no Estimated Time for Restoration (ETR). We are prioritizing this matter and will share further updates as soon as additional information becomes available.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Posted: 2025-01-12 20:37:40
Swoop wishes to advise this outage is being further investigated and our field operations team has been engaged. Unfortunately, there is no estimated time for restoration [ETR]. We will provide an update as soon as new information becomes available.

Our apologies for any inconvenience.
Posted: 2025-01-20 16:50:43
Swoop would like to inform you that this outage is under further investigation and at this time, we do not have an estimated time for restoration (ETR). We will share updates as soon as new information is available.

We apologize for any inconvenience this may cause.