Network Status
Outages & maintenance
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 665 575.
Incident Details
#3480: Unplanned Outage | NBN | OAKHURST-NSW
Started:
19/09/2024 3:15pm
Estimated Resolution:
03/10/2024 1:15pm
Type:
unscheduled
Posted: 2024-09-19 15:57:23
Swoop wishes to advise that there is currently an unplanned outage for NBN services in the suburb of OAKHURST and its surrounds.
Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand.
Again, our apologies for any inconvenience and this notification will be updated to our network status page: https://status.swoop.com.au/
Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand.
Again, our apologies for any inconvenience and this notification will be updated to our network status page: https://status.swoop.com.au/
Posted: 2024-09-20 09:13:42
Swoop wishes to advise that the estimated time for restoration [ETR] for this outage has now been updated to: 20/09/2024 by 12:30 AEST.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Posted: 2024-09-20 11:50:21
Swoop wishes to advise that the estimated time for restoration [ETR] for this outage has now been updated to: 23/09/2024 by 09:30 AEST.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Posted: 2024-09-23 12:41:05
Swoop wishes to advise that the estimated time for restoration [ETR] for this outage has now been updated to 24/09/2024 by 09:30 AEST.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Posted: 2024-09-24 13:01:38
Swoop wishes to advise that the estimated time for restoration [ETR] for this outage has now been updated to 26/09/2024 by 09:30 AEST.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Posted: 2024-09-26 08:51:45
Swoop wishes to advise that the field technician is now on-site to commence restoration activities. Customers may experience a loss of connectivity at this time. Due to the nature of this work, one or more network elements may need to be repaired, and this may also disconnect the network upstream affecting additional customers.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Posted: 2024-10-01 11:07:28
Swoop wishes to advise that the estimated time for restoration [ETR] for this outage has now been updated to 03/10/2024 by 13:00 AEST.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Posted: 2024-10-03 11:31:18
Swoop wishes to advise that the attending technician undertaking optimisation activities has identified a fault from one or more end-user premises that is causing interference on the network for the neighbouring sites.
nbn has requested the end-users make an appointment for a technician to attend and resolve the fault in their premises. The Estimated Time of Restoration (ETR) will be revised upon the return of the technician.
The returning technician will only be carrying out work on premises causing the interference and will not affect the neighbouring premises.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
nbn has requested the end-users make an appointment for a technician to attend and resolve the fault in their premises. The Estimated Time of Restoration (ETR) will be revised upon the return of the technician.
The returning technician will only be carrying out work on premises causing the interference and will not affect the neighbouring premises.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.